FAQs

Answers to Your Questions

About Eddie

How do you wear Eddie?

Eddie can be applied when your penis is flaccid (soft) or erect (hard).

Place Eddie at the base of your penis, in front of your testicles, with the opening facing down.

Wrap one of the tension bands around the ends of the device. Use the blue band for less constriction, or use the red band for maximum constriction.

For those with limited hand strength, an alternative method is to wrap the tension band around Eddie before placing it on your penis, then gently pull Eddie apart to create a wider opening, while sliding it down onto the base of your penis. You can also try covering the device in lubricant to assist.

Talk to your doctor before using Eddie. We recommend trying Eddie alone, first, before trying it with a partner, to become familiar with how it feels and works.

When do I put Eddie on?

Eddie can be worn when your penis is flaccid (soft) or erect (hard). It can be used before, during, or after foreplay or intercourse. It depends on your preference, and what provides the best result for you and your partner. Eddie by itself was not designed to help you achieve an erection, but the ED Guide video series has information and exercise focusing on sex, intimacy, arousal, achieving erections, and more.

We recommend trying Eddie alone, first, before trying it with a partner, to become familiar with how it feels and works.

I have a medical condition. Will Eddie still work for me?

Eddie works for many men with medical conditions that cause ED. However, without an in-person evaluation by a doctor, we’re not able to diagnose or advise our customers about any medical conditions they have, and how it may or may not interfere with using Eddie.

Men with various medical conditions including Diabetes, Low testosterone, Heart Disease, Obesity, Prostate Cancer, Depression, Anxiety, PTSD and others, have reported successful results with Eddie. We recommend speaking with a doctor about your questions and concerns. We’re happy to provide whatever information we can to assist.

Can I use Eddie with pumps and pills?

For men with mild to moderate ED, Eddie can be used as a standalone option. For men with moderate to severe ED, Eddie can be used simultaneously with ED medications, a vacuum pump, or other treatments as indicated by a medical provider. Always talk to your doctor before introducing a new ED treatment.

Can I use lubricants with Eddie?

Yes. Eddie can be used with any water-based, oil-based, or silicone-based lubricants.

How long can I wear Eddie?

We recommend wearing Eddie for no longer than 30 minutes at a time, and waiting 60 minutes in between uses. Refer to the Instructions for Use and safety warnings included with your Eddie for more information.

How do I clean my Eddie?

Your Eddie and tension bands can easily be cleaned by rinsing them with warm water and lathering them with a non-abrasive, antibacterial soap. Avoid using bleach, chlorine, or any chemicals that could irritate the skin or cause an allergic reaction. After rinsing and lathering, rinse again then dry using a paper towel, towel, or air-dry.

The Eddie Subscription

What is the subscription plan?

The Stay-Giddy Plan is our subscription plan for Eddie. When you sign up, you'll automatically receive fresh Eddies and tension bands every 4 months. 



Your payment information on file will be charged the appropriate amount every 4 months, and your Eddie and bands will be shipped for free in 5-7 business days.

How fast is shipping?*

Your order will be fulfilled next business day and shipped for free via USPS First Class (estimated 5 to 7 business days). Express shipping via USPS Priority is also available for an additional fee.

*Please note that some delays may occur due to COVID or for purchases made around US Federal holidays.

How do you wear Eddie?

Eddie can be applied when your penis is flaccid (soft) or erect (hard).Place Eddie at the base of your penis, in front of your testicles, with the opening facing down.Wrap one of the tension bands around the ends of the device. Use the blue band for less constriction, or use the red band for maximum constriction.

For those with limited hand strength, an alternative method is to wrap the tension band around Eddie before placing it on your penis, then gently pull Eddie apart to create a wider opening, while sliding it down onto the base of your penis. You can also try covering the device in lubricant to assist.

Talk to your doctor before using Eddie. We recommend trying Eddie alone, first, before trying it with a partner, to become familiar with how it feels and works.

What happens if I cancel my “Stay-Giddy” subscription plan?

We don't charge any cancellation fees. Please login to your account to manage your plan. Update your address, account payment info, or check on the status of new deliveries by logging into your account profile.

Can I speak to someone on the phone?

Giddy customer support is currently provided exclusively via email. If you’d like to leave a detailed voice message at 1-510-916-4347, please include your email address and someone from our customer care team will contact you in 3 to 5 business days.

If you’re an existing customer, please provide the email address you used when placing your order, so we can better assist you.

Contact

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  • Customer service

    customercare@getmegiddy.com
  • Give us a call

    +1 (510) 916-4347 
  • Office hours

    M-S, 8a-5p CST