Faq – Eddie By Giddy
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Eddie Red

Frequently Asked Questions

About Eddie

Eddie is a wearable FDA Class II medical device that works based on your natural physiology to keep you harder, for longer, without the common side effects that often come with ED medication.

Place Eddie at the base of your penis (whether soft or hard), with the opening facing downward. Once your device is in place, apply a tension band to control constriction. Using lubricant during this process allows you to position Eddie more comfortably.

You have two options. Use the blue band for a gentle touch or the red band for a tighter fit. You can also apply the tension band before putting on your device. Use a bit of lubricant first and then slide on your device.

Eddie can be worn before or during foreplay or during intercourse, whatever works best for you and your partner. We recommend testing Eddie solo to understand its feel and function before involving a partner.

You should always consult with your healthcare provider for professional advice. However, because Eddie does not involve medication, it has been effective for many men with medical conditions that cause erectile dysfunction. Men with diabetes, low testosterone, heart disease, obesity, prostate cancer, depression, anxiety, PTSD and others have reported successful results with Eddie.

Yes. However, Eddie is typically effective on its own. In some cases, combining Eddie with prescription medications, vacuum pumps, or other treatments may be necessary, as advised by your healthcare provider, to achieve erection.

Yes, Eddie can be used safely with any water-based, oil-based or silicone-based lubricant.

We recommend wearing the device for no longer than 30 minutes at a time and waiting 60 minutes in between uses. Refer to the instructions included with your device for more information.

To clean your device and tension bands, rinse them with warm water and later with a non-abrasive, antibacterial soap. Avoid harsh chemicals like bleach or chlorine. After cleaning it, allow your device to air dry or dry it yourself using a paper towel or a clean cloth towel.

Sizing

See our size guide. We use two ways to determine which size you need. Either measure the base of your penis or choose it based on the condom size you've typically worn in the past. If you experience frequent performance issues, consider a tighter fit.

To ensure the best fit, wrap a soft measuring tape or string around the base of your penis while flaccid. Note the measurement and see our side guide for our recommendation.

If the fit isn't right, reach out to us. While we don't accept returns on opened products, we'll gladly provide a replacement in a different size at no extra cost. Just contact our support team for assistance.

Your device should feel snug but not uncomfortably so, like a firm handshake. We offer two tension band options for comfort and support. If the red band is too tight, try the blue one for a gentler touch. Finding the right fit is crucial for effectiveness. Contact us if you need help choosing the right option.

If resizing doesn't solve the issue, we offer a 30-day money back guarantee. Contact our support team for assistance with returns and refunds.

Feel free to contact our dedicated customer support team for any further inquiries. We're here to help ensure your experience with our product is as seamless as possible.

Subscription

Yes. Every four months we replace your device and accessories so that your product always works like new. Your account will be charged automatically every 4 months and your device will ship for free within 5-7 business days of the renewal.

The subscription plan ensures you always have a fresh device and set of tension bands, ensuring hygiene and optimal performance. Regular replacement of your device and bands helps maintain effectiveness and ensures you're always ready when you need it.

Log into your account at any time to manage your subscription plan, including the choice to defer your next shipment. You can update your address and payment information, and check the status of new deliveries. You may cancel or defer at any time. We do not charge a cancellation fee.

The lifespan of Eddie varies based on usage—how often you use it, and how effectively you clean and store it. You should also replace your device when switching partners or if you've recently been treated for a sexually transmitted infection (STI). The majority of users replace Eddie within 3-4 months.

Billing & Customer Service

Eddie can be shipped to anywhere in the United States.

We ship your order for free using USPS First Class on the same day. For even faster delivery, you can choose to upgrade to USPS Priority for a fee. Once shipped, we'll email you the tracking details so you can monitor your delivery on the USPS website.

Eddie is also available online at Amazon and Rite Aid

Our primary form of customer support is via email. Click here to Email our Customer Support Team.

We accept Visa, Master Card, American Express, Discover, Elo, UnionPay, JCB and Diners Club, as well as PayPal. All transactions are secure and encrypted.

About ED

Erectile dysfunction (ED) occurs when a man is unable to achieve or sustain an erection that is sufficient for sexual intercourse. This condition can be caused by various factors including mental health issues, physical health problems and lifestyle choices.

Some common causes include heart disease, diabetes, stress, anxiety, depression, excessive alcohol consumption, tobacco use, and certain medications.

If you're wondering whether or not you have ED, we recommend that you take our Quiz.

More than 45 million men in the United States experience ED every year due to a wide variety of factors. ED is more prevalent for older men, although age alone is not necessarily responsible for the condition. Many older men maintain healthy erectile function, while some younger men may experience ED due to factors such as stress, lifestyle choices, or underlying health conditions.

If you're not able to consistently get and maintain an erection when you want to have sex, you may have ED, a condition that can be caused by a number of physical or psychological issues, even medication and lifestyle choices. Here are some of the most common symptoms:

- Having trouble getting an erection
- Having trouble maintaining an erection
- Getting erections that aren’t as full as you need them to be

If you're wondering whether or not you have ED, we recommend that you take our Quiz.

Sexual arousal causes the brain to send chemical signals to the blood vessels in the penis, causing them to relax and allow more blood to flow in. This increased blood flow fills the twin chambers called corpora cavernosa, making the penis rigid and erect.

Yes, Eddie can help you maintain a strong erection during foreplay and intercourse.

Eddie won't give you an erection by itself, so you should speak to a healthcare provider for medical advice if you have a severe case of ED. Treatment may also involve addressing lifestyle factors, such as improving diet and exercise habits.

Yes, there are ongoing clinical trials aimed at developing new treatments for ED. If you're interested in participating in a clinical trial, you can find more information at the website for the National Institutes of Health.